Reference

Open Our Privacy Policy

Open our Privacy Policy to see what we collect, why we keep it, and how you can ask us to correct or remove account details where local law…

Data useCookiesAccount requestsLocal law
youtoto Open Our Privacy Policy
HELP CHANNELS

Switch To Privacy Support

If you want to read your data, correct a detail, or ask how a record is handled, start with the lobby chat or the privacy form.

Lobby chat Open the chat widget in your account area and send the request in one…
Privacy form Use the form when you want a copy, correction, or deletion request routed in…
Email path If chat is not convenient, send the request by email from the address on…
SECURITY PATH

Explore How We Handle Data

We separate privacy controls into small steps so you can see what happens to your data.

Collection

We collect the account details you type, plus device and browser signals that help us keep sessions stable and spot unusual access. When you use DANA, OVO, GoPay, or QRIS, we store only the reference needed to match the record.

Cookies

Cookies remember your login state, language choice, and the last device you used so you do not repeat the same steps every visit. On Android and iPhone browsers, you can clear site data whenever you want.

Security

We protect account changes with verification before we update a protected field or discuss a data request. If a login looks unusual, we may ask you to confirm through the same chat thread or the email on file.

Retention

We keep records only as long as needed for the account, payment reconciliation, fraud checks, support history, or duties that local law requires. After that period, we remove or anonymize the record in line with this policy.

Changes

You can ask for a correction, a copy, or a deletion step by sending the exact change and the account name it belongs to. If a field is locked, our support team will route it after verification.

Contact

If you want to challenge a record or withdraw a consent choice, contact us through chat or email and name the section you want changed. We will reply with the next step and the expected timing.

Open Privacy Questions Here

These are the questions we hear most when you want to check, correct, or close a data record. We keep the answers tied to the same account flow, so you can start in chat, continue by email, or use the privacy form from desktop or mobile. When access or eligibility is mentioned, it depends on local law and is available only where local law permits.

We collect the details you enter, the device and browser signals needed to keep the session stable, and the payment reference attached to DANA, OVO, GoPay, or QRIS activity. We do not ask for more than the request needs.

Cookies keep you signed in, remember language choice, and help us detect unusual access on the device you used. You can clear site data in your browser at any time, and the policy keeps that choice simple.

Yes. Send the request through chat, email, or the privacy form with your registered name and username. We will confirm the account before we share a copy, as allowed by local law.

Use account settings when the field is editable, or send the exact change to support if it is locked. We will update the record after verification, then confirm the change in the same thread.

We keep it only as long as needed for the account, the transaction record, security checks, and any legal duty that applies. When we no longer need a record, we remove or anonymize it under our retention rules.

Only the staff and service partners who need it to run support, security, or payment matching can see the minimum required record. We do not share it for unrelated purposes.

Use live chat in the lobby, the privacy form, or the email tied to your account. Tell us the topic, the username, and the device you used, and we will route it to the right team.